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Roe & Co Residential Sales joins national customer service award scheme, recognising the best property professionals in the UK.

Roe & Co Residential Sales, the Bolton based Estate Agent  has entered The ESTAS Customer Service Awards.  The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry.  Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional.  Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.

Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”

The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals. 

Spencer says “I think it says a great deal about a firm who takes part in The ESTAS.  They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”

Kate Roe Director at Roe & Co Residential Sales said “I treat every house sale in the same manner that I’d expect to be looked after, no matter how big or small the sale might be, every home is someone else’s home and that’s important to remember. I personally look after my clients from start to finish to ensure consistent communication and this reflects in the reviews I have been rewarded with during the almost 16 years I have been in the industry”

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