Fantastic experience when purchasing property from Roe & Co right from the first call to arrange a viewing to getting the keys. Kate went above and beyond working around the clock (literally) during the purchase process. She managed the communication between all parties efficiency. Thank you!
I approached Kate about selling my house at a very sensitive and difficult time, under extraordinary circumstances. She approached it with care and professionalism but keeping a personal touch throughout the whole process. Kate was flexible and easy to contact, keeping us updated all the time. I would highly recommend Roe & Co and when then time comes for me to buy a house I will definitely use them again. Thanks so much.
Excellent Service from Kate. My property sold within 24 hours of going on the market. From start to finish Kate has kept me up to date with the progress of the sale. She is friendly, professional and very knowledgeable. If you are looking for a personal and reliable estate agent then look no further...I highly recommend Roe & Co.
We bought and sold through Roe & Co, with 8 viewings scheduled by the end of the day we went on the market and having an offer accepted in under 24 hours. The week leading upto completion had it's issues as any purchase may have, but without Kate the deal would never have gone through. Kate was proactive, diligent and couldn't have been any more help if she tried to ensure everything ran as smoothly as possible. She is more than just a name that disappears once an offer is accepted and was worth every penny. We cannot recommend Roe & Co highly enough!
If I could give Kate 6 stars I would. She was absolutely amazing from start to finish. Kate was very knowledgeable about the housing market and really held our hand through the process (as we had never sold before). Kate recommended other great companies to work with to make our move as smooth as possible. If we ever had a question she replied promptly, no matter the time of day (or evening!) Kate was also pivital in ensuring our house sale went through promoptly. My husband and I went through some difficult life circumstances whilst in the process of selling and Kate was beyond supportive and understanding, always giving excellent advice. I could not recommend her more.
I contacted Roe and Co after hearing about Kate’s success and brilliant reputation and she did not disappoint! We’d been trying to sell our house with two other agents and did not have much success. I struggled to get interest and was never kept updated. In contrast to this Kate was a breath of fresh air, once we were with Kate we started to receive ample viewings and had an offer within 2 weeks. Kate did a brilliant job marketing our property and keeping us informed every step of the way. I would certainly recommend Roe and Co to anyone looking to buy/sell as she provides excellent service especially compared to high street agents!!
Very happy with the service and professionalism of Roe&Co. We sold within 48 hours of instruction. We were guided by our agent through the whole process from instruction to completion.our agent was Kate Roe, the owner of the business, she absolutely drives the whole Process for you, she’s not just a 9to5 agent. The minute she hears there is any development during the process, you will be informed immediately.
Kate has recently helped me in selling my property.
As this was the first time I have sold a property I was apprehensive on what I needed to do and what was required of me. Kate completely put me at ease and took control of everything, well above and beyond what I expected her to do. From sorting the viewings to putting me in touch with all other agencies I needed to work with. She was with me every step of the way keeping me regularly updated on the progress. I could not recommend her enough. Now the sale has been finalised I will be looking to sell another property straight away and have no hesitation in asking Kate to assist me in this.
Kate we go again. 😁
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PRESS RELEASE
Roe & Co Residential Sales joins national customer service award scheme, recognising the best property professionals in the UK.
Roe & Co Residential Sales, the Bolton based Estate Agent has entered The ESTAS Customer Service Awards. The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry. Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Kate Roe Director at Roe & Co Residential Sales said “I treat every house sale in the same manner that I’d expect to be looked after, no matter how big or small the sale might be, every home is someone else’s home and that’s important to remember. I personally look after my clients from start to finish to ensure consistent communication and this reflects in the reviews I have been rewarded with during the almost 16 years I have been in the industry”